Customer Service
Orders
- Track Order Status
- Ordering Guidance
- How long does it take for my order to ship?
- Can I change my shipping address/color/size?
- Why I didn’t receive an email about my order shipping?
- Can I cancel my order?
- How to change billing address?
- What should I do if I didn’t get a confirmation email?
- Do you support customization if I can’t find curtains I want?
- Shipping Info
- Where are your warehouses?/Do all of your items ship from US?
- How long does it take for me to receive my order?
- I still haven’t receive my parcel. Where is it?
- Why was my package returned?
- Why did the attempted delivery fail?
- Why hasn’t my shipping info been updated?
- Why is my package status showing delivered but not delivered?
- What if I am not at my shipping address?
- What if I don’t want it because of the customs taxes?
- Tips and suggestions for Shipping Addresses
- Why it shows that my tracking number is invalid?
- Return Policy
- Our Guarantees
- How long does it take to get my refund?
- How can I return items?
- What should I do if my refund is not right?
- What should I do if I received a wrong/defective/stained item?
- What items cannot be returned?
- Why didn't I get my full refund?
- Is there any extra fee besides purchase?
- Why was my payment declined?
- Why is it necessary verify my payment of my order?
- How to pay with points?
- What payment methods do you accept?
- Can I use more than one coupon/offer at a time?
- Do you offer a wholesale discount for bulk buying?
- How long does it take to get back the points after cancellation?
- Can you refund the price difference for a discount item?
- What should I do if my promotion code isn't working?
- How to use the Promo Code?
- Can I use one more than one Coupon Code at one time?
- How to check how many points I have?
- Terms of Use
- Privacy Policy
- Copyright Notice
- Contact Customer Service
- About Us
- Where can I find your newly arrived products?
- Will the color look different from the computer screen?
- How to measure for my curtains correctly?
- Is it difficult to install the window treatments myself?
Why is my package status showing delivered but not delivered?
Packages might be delivered to your mailbox or signed by your neighbors. We suggest you check in your mailbox and with your neighbors first. Or you can check with the shipping company with your tracking number and your ID card. The tracking number can be found by click "Track Order Details" under “My Orders”
If you still cannot find your package, please contact our Customer Service Team with Live Chat or Ticket.