- Track Order Status
- Ordering Guidance
- How long does it take for my order to ship?
- Can I change my shipping address/color/size?
- Why I didn’t receive an email about my order shipping?
- Can I cancel my order?
- How to change billing address?
- What should I do if I didn’t get a confirmation email?
- Do you support customization if I can’t find curtains I want?
- Shipping Info
- Where are your warehouses?/Do all of your items ship from US?
- How long does it take for me to receive my order?
- I still haven’t receive my parcel. Where is it?
- Why was my package returned?
- Why did the attempted delivery fail?
- Why hasn’t my shipping info been updated?
- Why is my package status showing delivered but not delivered?
- What if I am not at my shipping address?
- What if I don’t want it because of the customs taxes?
- Tips and suggestions for Shipping Addresses
- Why it shows that my tracking number is invalid?
- Return Policy
- Our Guarantees
- How long does it take to get my refund?
- How can I return items?
- What should I do if my refund is not right?
- What should I do if I received a wrong/defective/stained item?
- What items cannot be returned?
- Why didn't I get my full refund?
- Is there any extra fee besides purchase?
- Why was my payment declined?
- Why is it necessary verify my payment of my order?
- How to pay with points?
- What payment methods do you accept?
- Can I use more than one coupon/offer at a time?
- Do you offer a wholesale discount for bulk buying?
- How long does it take to get back the points after cancellation?
- Can you refund the price difference for a discount item?
- What should I do if my promotion code isn't working?
- How to use the Promo Code?
- Can I use one more than one Coupon Code at one time?
- How to check how many points I have?
- Terms of Use
- Privacy Policy
- Copyright Notice
- Contact Customer Service
- About Us
- Where can I find your newly arrived products?
- Will the color look different from the computer screen?
- How to measure for my curtains correctly?
- Is it difficult to install the window treatments myself?
There are different ways you can choose to pay on our website. We support PayPal, PayPal Credit/Debit Card, More payment methods are being opened. We are committed to helping anyone in the world buy from Brillcurtains.com by offering a variety of payment methods.
We are happy to accept wire transfers from any country / region in the world which is handled by a local institution.
However, current technical problems make it impossible to process credit and debit card payments in certain countries / regions. In addition, PayPal may have restrictions on its service depending on the country or region.
Please visit the PayPal website for the latest information on the availability of the service. If you are in a country where PayPal or credit cards are not available, learn more about how to pay for Brillcurtains.com orders by wire transfer or Western Union here.